Shipping And Returns
U.S. Purchases
We offer FREE 1-2 day shipping on any order to Wisconsin, Iowa, Illinois, and Minnesota on orders $30 or more! We also offer FREE shipping on any order over $79 to the continental United States.
Shipping Methods
We will ship via USPS, UPS, or SpeeDee Delivery. If you prefer to have your package shipped via Priority Mail, you are given the option during checkout. With our flat-rate shipping, most orders arrive 2-3 days after we ship them, but can take up to 5 or more business days in rare cases.
If you are from Alaska or Hawaii (or if you are a military customer with an APO/FPO), it costs more for us to ship to you, so you will need to select Priority Mail at checkout please.
* Please allow 1-2 business days for processing
Returns
We will gladly accept returns on unopened items within 30 days of purchase with valid receipt or invoice. In order to receive a full refund the item must be sent back to our warehouse at 1535 Lafollette St. Fennimore, WI 53809 or any store location in unopened and perfect condition. It is the customers responsibility to ship the item back, and shipping fees are non-refundable.
We will accept returns on open items within 30 days of purchase if the item is deemed defective. This includes items that are clumpy, hard, damaged, past their expiration date, or missing both an outer and inner seal. If the inner seal appears to be missing, please double check the top of the lid. In most cases this seal comes off while unscrewing the lid of a supplement jug and is not a cause for concern. A small amount of powder leakage from the outer seal or bag seam is also normal. Please contact cs@suppz.com or bring the item to your nearest Suppz store with your receipt to return or exchange these items.
If you have questions regarding your order, please call us at 1-800-968-0993. You can also visit us online at www.suppz.com and use our live chat feature, or email us at cs@suppz.com.
**Shipping fees are non-refundable**
INTERNATIONAL ORDERS
We accept orders from almost every country! You will have several shipping options depending on your order size. All the shipping price quotes are pulled directly from USPS's website, so you only pay what we are being charged.
As you probably know, supplements can sometimes be seized at customs. We do our best to prevent this, but we make no guarantees. Once the products leave our warehouse, there is nothing more we can do.
Many shipments arrive within 2 weeks, however in some rare cases, shipment can take 45 days or more. Unfortunately, we have absolutely no way to control transit times or customs decisions. Make sure you know your country's laws on restricted products!
INTERNATIONAL PACKAGES THAT HAVE BEEN STOLEN/SEIZED/LOST
We WILL NOT take responsibility for Stolen/Seized/Lost packages on all international orders. We are very sorry but International Customs and postal carriers will not work with us on any related matters. For us to keep our excellent prices we cannot offer refunds on any packages that have been stolen, seized or lost internationally. We are sorry for the inconvenience.
If your package has been Stolen/lost or seized please contact your Customs or Postal carrier.
When your order is shipped, you will receive a UPS tracking number:
EX: 899…
You can track this at UPS.com, if you need the Brazillian code, please email kadu@suppz.com one week after day of shipment
Secure Ordering
You can feel safe ordering from us!! Transactions on our site are protected with up to 256-bit Secure Sockets Layer encryption. You will notice once you go to checkout, that your address bar will turn green. You will also notice that the address will start with https:// (the "s" means you are on a secure site).
And if you still don't feel safe ordering online, you can always give us a call! Our number is 1-800-968-0993.
PORTUGUESE
ENCOMENDAS
Sim, nos aceitamos encomendas de praticamente todos os paises! Temos diversas opcoes de envio de acordo com o tamanho da sua encomenda. Todos os custos de frete sao retirados diretamente do site da USPS/UPS, entao voce ira pagar apenas o que nos e cobrado sem nenhum custo adicional.
Como voce provavelmente ja sabe, suplementos podem ser barrados pela fiscalizacao do seu pais. Nos fazemos o nosso melhor para evitar que isso aconteca, mas nao podemos fazer garantias. Depois que os produtos saem de nosso deposito, nao ha nada mais que possamos fazer.
Alguns envios chegam no prazo de 2-4 semanas, porem em alguns raros casos, envios podem demorar 45 dias ou mais. Infelizmente, nos nao temos nenhuma forma de controlar o tempo de entrega ou decisoes da fiscalizacao de seu pais. Tenha certeza que voce sabe as leis do seu pais e quais produtos sao restritos para entrada no mesmo!
PACOTES INTERNACIONAIS QUE FORAM ROUBADOS/BARRADOS/PERDIDOS
Nos NAO podemos nos responsabilizar por pacotes Roubados/Barrados/Perdidos em nenhuma de nossas encomendas internacionais. Nos sentimos muito mas as Fiscalizacoes Internacionais e Operadoras Postais (correios) nao trabalham conosco ou nos ajudam de alguma maneira nesse sentido. Para que nos possamos manter os nossos excelentes precos nao poderemos oferecer reembolsos em nenhum pacote que tenha sido roubado, barrado ou perdido internacionalmente. Pedimos desculpas pelo inconveniente.
Se o seu pacote foi roubado/perdido ou barrado por favor entre em contato com a fiscalizacao de seu pais ou operadora postal (correios).
Quando sua ordem for enviada voce recebera um codigo de rastreio UPS (8999…). Voce podera rastrear com esse codigo no site UPS.COM, ou se voce precisar do codigo de rastreio brasileiro, por favor envie email para kadu@suppz.com depois de passada 1 semana da data de envoi.