Refund policy

Refund Policy

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Returns
We will gladly accept returns on unopened items within 30 days of purchase with valid receipt or invoice. In order to receive a full refund, the item must be sent back to our warehouse at 1535 Lafollette St. Fennimore, WI 53809 or any store location in unopened and perfect condition. It is the customers responsibility to ship the item back, and shipping fees are non-refundable.

We will accept returns on open items within 30 days of purchase if the item is deemed defective. This includes items that are clumpy, hard, damaged, past their expiration date, or missing both an outer and inner seal. If the inner seal appears to be missing, please double check the top of the lid. In most cases, this seal comes off while unscrewing the lid of a supplement jug and is not a cause for concern. A small amount of powder leakage from the outer seal or bag seam is also normal. Please contact cs@suppz.com or bring the item to your nearest Suppz store with your receipt to return or exchange these items.

If you have questions regarding your order, please call us at 1-800-968-0993. You can also visit us online at www.suppz.com and use our live chat feature, or email us at cs@suppz.com.

**Shipping fees are non-refundable**

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 5 business days.

Late or missing refunds
If you haven’t received a refund yet, first double check your bank account.

If your refund still hasn't posted, contact your credit card company. It may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at cs@suppz.com.